Return & Refund Policy

Last Updated: 11 September 2026

1. 14-Day Cancellation Right

For eligible online purchases, UK consumers generally have a legal right to cancel their order within 14 days from the day after receiving the goods, with providing a reason.

If you exercise this statutory cancellation right, you generally have a further 14 days to return the goods after notifying us of your cancellation.

Certain legal exceptions may apply depending on the type of product.

Nothing in this policy is intended to remove or restrict your statutory consumer rights.

2. Change-of-Mind Returns

Veylo The Label does not offer an additional voluntary change-of-mind return policy beyond any cancellation rights that apply under UK consumer law.

This means we do not provide a separate store return period simply because you:

No longer want the product
Ordered the wrong size
Ordered the wrong colour
Changed your mind after purchase
Decided that you do not want the item

However, where UK consumer law gives you a statutory right to cancel an online purchase, that right remains unaffected by this policy.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at askus@veylothelabel.com.

Please provide:

Your full name
Order number
Product name
Description of the problem
Clear photographs or video of the damage or defect
Photographs of the packaging, where relevant

Please do not return the product before contacting us.

We may need to provide the information to our fulfilment or shipping partner to investigate the issue.

Depending on the circumstances and your legal rights, we may provide a:

Replacement
Refund
Repair, where appropriate
Other remedy required under applicable law

4. Incorrect Products

If you receive an item that is different from the product you ordered, please contact us at askus@veylothelabel.com.

Please provide photographs of the product received and your order number.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other appropriate remedy.

5. How to Request a Return

To request a cancellation or return, please email askus@veylothelabel.com.

Please include your:

Full name
Order number
Email address used for the order
Product name
Reason for contacting us
Photos or videos, where relevant

6. Return Address

Return address details will be provided where a return is required. Please contact us before sending any product back.

7. Return Condition

Where a return is permitted, goods should be returned within the applicable timeframe and handled only as reasonably necessary to establish their nature.

8. Return Shipping Costs

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can provide the appropriate instructions.

9. Refunds

Where a refund is due, we will normally refund the payment using the same payment method used for the original purchase.

Any additional amount paid for an upgraded or express delivery service may not be refundable.

Where permitted by law, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

10. Lost or Missing Orders

If your order has not arrived within the delivery timeframe stated on our website, please contact askus@veylothelabel.com.

We will investigate the shipment using the available tracking information and work with our fulfilment or shipping partner where necessary.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law.

11. Contact Us

Veylo The Label

Website: www.veylothelabel.com

Email: askus@veylothelabel.com

If you have a question regarding your order, cancellation, return or refund, please contact us by email and include your order number.

We aim to respond to customer enquiries as soon as reasonably possible.

Thank you for shopping with Veylo The Label.